Frequently asked questions

At Steve O’Connor Smash Repairs, we’ve compiled some of our frequently asked questions to help customers understand our process. If you have a question that you don’t see here, please contact our team.

The most common process involves:

  • Towing to workshop
  • Repair quotation
  • Insurance inspection & approval
  • Parts ordering
  • Body & frame work
  • Mechanical repairs
  • Reassembly & fitting
  • Paint work
  • Quality check
  • Vehicle wash

Most vehicles have a colour code that we can use to find out your original paint colour. From there we mix the paint to get an exact match. To get your vehicle looking like new we recommend respraying the whole car to avoid faded areas standing out against new paint.

No. We can provide repairs at affordable prices, so there is no need to make an insurance claim. If you have been involved in an accident, we recommend contacting your insurance company.

Our team will inspect your vehicle on the spot and provide a no-obligation quote for repairs.

Although we try our best to provide accurate quotes through a visual examination, upon dismantling the vehicle we may find further damage. In this instance, we will notify you before commencing additional repairs.

At Steve O’Connor Smash Repairs, we have a tow service that is available. Simply call us and we will transfer your car to our workshop.

The colour code can usually be found in the driver’s side door jam. If you can’t locate it here it may be under the VIN number in your windshield. Your colour code will also be in your owner’s manual.

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